Returns & Refunds Policy

Tui Katene Media Limited

At Tui Katene Media Limited, we take care in preparing and dispatching every order. We want you to be happy with your purchase and are committed to providing a fair and straightforward returns process.

1. Change-of-Mind Returns

We do not offer refunds for change-of-mind purchases.

However, if you have accidentally ordered the wrong book, please contact us as soon as possible. We may be able to arrange an exchange.

2. Incorrect Orders & Exchanges

If you have ordered the wrong book, please contact us at info@tuikatene.com.

Before dispatch: If your order has not yet been dispatched, we may be able to change your order, subject to availability and any price difference.

After dispatch: An exchange may be offered at our discretion, provided the book is unused, undamaged and returned in its original condition.

Customers are responsible for return postage costs when exchanging a book they have ordered incorrectly. Any additional delivery costs for the replacement book will also be the customer's responsibility.

Please contact us before returning any items so we can confirm whether an exchange is available.

3. Faulty, Damaged or Incorrect Items

If your book arrives damaged, is faulty, or you receive an incorrect item, please contact us at info@tuikatene.com with your order number, a description of the issue and, where possible, photographs.

We will assess the issue and arrange an appropriate remedy in accordance with the New Zealand Consumer Guarantees Act 1993 and other applicable consumer laws.

Depending on the circumstances, this may include a replacement, repair or refund.

If we have sent you the wrong book, we will arrange for the correct book to be supplied at no additional cost to you.

4. Return Shipping

Where a return is required because a product is faulty or does not meet applicable consumer guarantees, reasonable return shipping costs will be covered or reimbursed in accordance with applicable law.

For discretionary exchanges resulting from an incorrect customer order, return postage and any additional delivery costs are the customer's responsibility.

Please contact us before returning any items so we can provide the appropriate return instructions.

5. Your Consumer Rights

Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable consumer protection laws.

6. Contact Us

For returns, exchanges or questions about your order, please contact:

Tui Katene Media Limited

Email: info@tuikatene.com

Website: www.tuikatene.com

We aim to respond to all enquiries within two business days.